In this week’s episode I interview the founder and CEO of Ruby Receptionists Jill Nelson. Jill shares with us the inspirational story of her company’s humble beginnings and its meteoric rise.
40% of Ruby’s 5,000 small business clients are lawyers – giving Jill an interesting perspective on lawyers and the way they interact on the telephone with their clients. She also shares her thoughts on why firm culture is such a big component of providing great customer service.
Jill Nelson Profile:
- Started Ruby Receptionists in 2003
- Fortune Magazine named Ruby Receptionist the #1 Small Company to Work for in the U.S. in 2013.
- Currently has 300 employees
- 2013 Entrepreneur of the Year, Entrepreneur Organization
5 Minute Receptionist Makeover & Ruby Service Pyramid
Ruby Receptionists has provided us a copy of their handout on their Service Pyramid and some great tips for your law firm receptionist in the 5 Minute Receptionist Makeover. Click HERE to download a free copy.
JDBlogger Pro is the home of the JDBlogger Mastermind Group and where all of the premium content is found. This week I launched a new tutorial on how to use Facebook Live to create online content for your law firm. Click HERE to more information on joining JDBlogger Pro!