JDB 163: Why I Hated the Phone and How I Fixed It

Recently I made a big change at my office as to how I deal with the huge volume of inbound telephone calls. The phone has been a source of frustration through my career. In this episode I share with you how I reduced overheard, became more efficient, and improved my client satisfaction all the while reducing the number of phone calls coming into my office each day.


  1. Bill

    John: Question for you. Acuity sounds like it could be a big time saver, particularly if you can use Acuity to screen prospective clients instead of Ruby Receptionists. But doesn’t Acuity allow PCs to schedule and pay for a consultation in advance, before you realize they have a legal issue that is not of the type you handle? How do you ensure only qualified prospects make appointments?

Our Sponsors